SHOP POLICY
The online store is open 24/7, unless unforeseen circumstances necessitate a temporary closure.
Shipping orders: Monday through Thursday.
Estimate processing and packaging orders: 3 - 7 business days
Shipping and Delivery: 2 - 4 business days.
SHIPPING: The time needed to prepare an order varies depending on its size. Orders are processed and packaged within 3–7 business days. After that, postal deliveries are shipped out & delivered within 2–4 business days, depending on the chosen shipping service
Postal Carriers: Our Shipping goes through USPS & UPS
-USPS & UPS Shipping. Shipping costs will be determined by weight and location.
USPS Priority Flat Rate Box is now starting at $11.90 and up, depending on the shipping packaging (USPS prices are subject to change)
For the Winter advisory, this will cause delays. Look up https://www.usps.com/ for more information if you are enduring this situation in the season.
ESTIMATED SHIPPING TIMES:
Canada- 5-7 days
North America- 5-7 days.
Everywhere Else- Working on shipping internationally
Custom orders are only for regular-priced items listed. For additional items not listed, shipping will vary since custom items are made to order, i.e., soaps, lotions, and body butter take time to set up to complete formulation, and there is a 24 - 48 hour window for this. For large custom orders, please allow 14-20 business days before shipping. For example, our bar soaps will be sent out within 1 - 2 weeks and packaged securely. Clearance items will not be customized.
RaeMarie Essentials will do its best to meet these shipping estimates, but it's not guaranteed, as it will depend on the Carrier chosen for deliveries.
PAYMENT/PRIVACY: RaeMarie Essentials accepts all major payments. Payment and personal information are secured as RaeMarie Essentials does not receive your credit card information and does not share personal information. I take reasonable precautions and follow industry best practices to ensure personal information is not lost, misused, accessed, disclosed, or altered. Each page on my online storefront is SSL-encrypted, as is the backend admin, so any time-sensitive data like payment details is passed, it’s encrypted. My store is hosted on BigCartel. They provide me with an online e-commerce platform that allows me to sell my products and services to you, which is secured from top to bottom.
RETURNS & EXCHANGES: We gladly accept cancellations, but do not accept returns due to the nature of the products; we do not resell to prevent cross-contamination. I'm pleased to ship another item if it arrives damaged. Please contact Shere'e using the contact section of this website, or email [email protected], or follow us on Instagram @raemarieessentials to DM us to help with issues regarding how to be refunded.
CANCELLATIONS:
Please contact me within 24 hrs. of purchase to cancel an order at [email protected]
GENERAL KNOWLEDGE
The information provided by RaeMarie Essentials regarding the potential benefits of certain ingredients is meant for your general knowledge and interest; these ingredients may not always perform as suggested. None of RaeMarie Essentials' products is intended to diagnose, treat, cure, or prevent any disease. Should you experience any irritation, please discontinue use and consult a physician.
## Ingredients Caution:
Some of our products contain essential oils. While ingredients such as essential oils, Aloe Vera, and Marshmallow Root are natural, that does not guarantee their safety for everyone. For your safety, if you have a medical condition, are taking prescription medications, or are pregnant or nursing, please consult your physician before using our products. Remember, our skin is the body's largest organ and absorbs everything applied to it, which may influence your health situation.
## Product Care:
RaeMarie Essentials products are handmade and intended for external use only; they are not meant for consumption and are designed solely for body, skin, or hair care purposes. RaeMarie Essentials cannot be held responsible for the misuse of its products beyond the instructions provided on each product label or the usage guidelines given.